FAQ

Are your services covered by insurance?

As a Registered Clinical Counsellor (RCC) and most benefit programs cover counselling  If you have any questions about submitting receipts to your insurance or navigating this process, please reach out to nissa@comfortandcouragecounselling.ca

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Do you offer virtual therapy?

Yes! I offer virtual therapy sessions via secure video platforms. This allows you to attend therapy from the comfort and privacy of your own space—anywhere in British Columbia, Manitoba, or Ontario.
 

What types of therapy do you offer?

I offer one on one therapy. I pull from a range of therapeutic approaches, including:

• Emotions Focused Therapy (EFT)

• Mindfulness-Based Therapy

• Existential Therapy

• Somatic Therapy

• Trauma-Informed Therapy

• Solution-Focused Therapy

• Internal Family Systems

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Who do you work with?

I work with adults primarily, which includes teens over the age of 16 who are able to consent to services. I specialize in working with:

• People pleasers who often put others’ needs before their own and struggle with boundaries, burnout, or self-worth

• Perfectionists who feel pressure to "get it right" all the time, and may struggle with anxiety, procrastination, or fear of failure

• LGBTQ+ folks, including those exploring identity, navigating coming out, managing family dynamics, or dealing with minority stress

• People who experience intense or overwhelming emotions, including emotional sensitivity, mood swings, or difficulty regulating feelings

• Anyone feeling stuck in old patterns and ready to explore lasting change through deeper self-understanding and self-compassion

• My approach is affirming, non-judgmental, and trauma-informed. Whether you're navigating identity, seeking healthier relationships, or trying to break free from exhausting inner expectations, we can work together to create meaningful change.

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How do I book a session?

You can book a session by:

• Using the online booking system 

• Contacting me directly at nissa@comfortandcouragecounselling.ca

• Requesting a free 20-minute consultation to see if we’re a good fit

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Is virtual therapy effective?​​

Yes, virtual therapy has been shown to be just as effective as in-person therapy for many people. It also offers added flexibility, convenience, and accessibility, especially if you have a busy schedule, are living with disabilities, or live in a rural area.

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What technology do I need for virtual sessions?

You’ll need:

• A reliable internet connection

• A device with a camera and microphone (computer, tablet, or smartphone)

• A quiet, private space for your session

I use a secure, confidential platform that meets Canadian privacy standards (HIPAA/PIPEDA compliant).

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What is your cancellation policy?

Cancellations require at least 24 business hours' notice to avoid a cancellation fee. This helps ensure fairness and availability for all clients.​

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Which locations do you serve virtually?

I provide virtual therapy across the following provinces and locations:

British Columbia

• Vancouver

• Victoria

• Surrey

• Burnaby

• Kelowna

• Kamloops

• Nanaimo

• Prince George

• Langley

• Coquitlam

• Richmond

• Abbotsford

• Chilliwack

• Vernon

• Penticton

• Courtenay

• Nelson

• Terrace

• Cranbrook

• And other communities throughout B.C.

Manitoba

• Winnipeg

• Brandon

• Steinbach

• Thompson

• Portage la Prairie

• Selkirk

• Winkler

• Morden

• Dauphin

• Flin Flon

• The Pas

• And surrounding rural areas

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